Privacy Policy

Who we are

Kim Lovino Marketing (“we”, “us”) is a web design and digital marketing business based in Maple Ridge, British Columbia, Canada. You can reach us any time at [email protected]. This policy explains what happens to your information when you use kimlovino.ca, fill in a form on this site, or contact us by email.

Information you give us

When you complete the discovery call survey, the free website makeover form, or the contact form on this site, the details you enter — such as your name, business name, email address, phone number, website address, and your answers about your business and goals — are prepared as an email in your own email app and sent to [email protected] only when you press send there. We use that information to reply to your enquiry, prepare for a discovery call, and provide the services you ask about. We do not sell your information, and we do not add you to a marketing list without your consent.

Information stored in your browser

If you start the discovery call survey and close it before finishing, your progress is saved in your own browser’s local storage so you can pick up where you left off on your next visit. That saved progress stays on your device, is never transmitted to us unless you choose to send your answers, and you can clear it at any time by choosing “Start over” in the survey or by clearing your browser’s site data.

Cookies and third-party services

This website does not set advertising or tracking cookies of its own. It loads fonts from Google Fonts, which means your browser contacts Google’s servers to fetch the typefaces used on this page; Google’s own privacy policy governs that request. Pages on this site also link out to other websites (for example, client websites and Google Maps reviews); those sites have their own privacy practices, which we do not control.

How long we keep information

Enquiry emails are kept only as long as needed to respond to you, provide services you engage us for, and meet ordinary business record-keeping obligations. If you would like your information deleted, contact us and we will remove it, subject to any legal requirement to retain it.

Your rights

Under Canadian privacy law (PIPEDA) and BC’s Personal Information Protection Act, you may ask what personal information we hold about you, ask for it to be corrected, or ask for it to be deleted. Email [email protected] — we reply within one business day in the ordinary course.

Changes to this policy

If this policy changes, the updated version will be posted on this page with a new effective date. Questions about anything here are welcome — see the Contact page or read our Terms of Use.